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Intelligent Incident & Problem Management
We implement automated, intelligent workflows across Incident, Problem, and Change Management, leveraging machine learning and predictive intelligence to reduce ticket volumes, accelerate resolution, and minimize service disruption.
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Service Catalog & Employee Experience
We design and deploy an intuitive, modern Service Catalog and comprehensive Knowledge Management to enable consumer-grade, self-service experiences, driving down resolution times and significantly boosting employee productivity.
Enhancing Employee Experience and Driving Business Value
A high-performing IT team is measured by its ability to deliver consumer-grade service to employees. Our ServiceNow ITSM services are centered on building an intuitive, self-service experience using the Service Catalog and Knowledge Management capabilities. We integrate ITSM seamlessly with other platform solutions, such as IT Operations Management (ITOM) and HR Service Delivery, to provide a single, unified point of engagement for all employee needs. By standardizing service delivery and providing clear visibility into operational performance, Aphelios Solutions helps you guarantee business continuity, improve user satisfaction, and align IT operations directly with your core business outcomes.
- Reduced Ticket Volume
- Accelerated Resolution Times
- High Employee Satisfaction
- Lower Operational TCO
