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    Modernizing the Employee Experience with ServiceNow HRSD

    In the pursuit of a world-class employee experience, fragmented HR processes and disparate systems are a major roadblock, leading to employee frustration and slow resolution times. Aphelios Solutions specializes in implementing and optimizing ServiceNow HR Service Delivery (HRSD), transforming the way employees connect with HR.

    We centralize all HR services from onboarding and benefits questions to policy inquiries into a single, intuitive platform. By providing a consumer-grade, self-service portal and automating case routing, our HRSD solutions ensure employees get personalized, fast, and accurate answers, significantly boosting employee satisfaction and productivity from day one.

    • Employee Center & Knowledge Management

      We design and deploy an intuitive, consumer-grade Employee Center (Portal) and leverage Knowledge Management to enable self-service, ensuring employees get fast, personalized answers and boosting productivity.

    • Lifecycle Events & Cross-Functional Workflows

      We configure Lifecycle Events (e.g., Onboarding/Offboarding) to automate complex, multi-departmental workflows across HR, IT, and Facilities, eliminating manual handoffs and ensuring a seamless employee journey.

    Driving HR Efficiency and Seamless Cross-Departmental Workflows

    HR efficiency hinges on its ability to manage complex, multi-departmental workflows without getting bogged down in administrative tasks. Our ServiceNow HRSD services focus on automating key processes like Onboarding/Offboarding and Employee Relations, utilizing powerful automation engines to manage tasks across HR, IT, Legal, and Facilities. We implement core modules like Case and Knowledge Management to empower HR staff with a unified view of the employee and the knowledge required for swift resolution. Aphelios Solutions delivers a connected HR architecture that frees up your HR team from routine inquiries, allowing them to focus on strategic initiatives and organizational development.

    • Reduced Software Spending (20-30%)
    • Eliminated License Compliance Risk
    • Accurate CMDB Data
    • Lower Audit Preparation Time

    Strategic ServiceNow HRSD & Employee Experience

    Fragmented HR processes are a major roadblock to a world-class employee experience, leading to frustration and slow resolution times. Aphelios Solutions specializes in implementing and optimizing ServiceNow HRSD, transforming the way employees connect with HR by centralizing all services from onboarding to policy inquiries into a single, intuitive platform.

    We go beyond standard case management, providing deep expertise in Case Management, Document Management, and Employee Relations. Our goal is to deliver a connected HR architecture that frees up your HR team from routine inquiries, allowing them to focus on strategic initiatives and organizational development while ensuring high employee satisfaction and compliance.

    7 Essential ServiceNow HRSD Services

    Employee Center (Portal) Design and Deployment

    Designing and configuring the modern, consumer-grade Employee Center to act as the single point of entry for all employee inquiries, forms, knowledge, and self-service actions, boosting employee satisfaction.

    Implementing the core HR Case Management module for secure, confidential tracking and routing of all employee cases. This is paired with Knowledge Management setup to empower employees and HR staff with instant answers.

    Configuring complex, multi-departmental workflows for key Lifecycle Events (e.g., Onboarding, Transfers, Offboarding). This service automates tasks across HR, IT, Facilities, and Legal, ensuring a seamless and compliant employee journey.

    Building a structured HR Service Catalog that clearly defines all HR services (e.g., benefits change, training request, relocation assistance), enabling employees to easily request help and ensuring accurate case categorization.

    Implementing the Employee Relations module for secure and confidential management of sensitive cases, coupled with Document Management to centralize, secure, and govern employee records and documentation.

    Establishing secure, bidirectional integration between ServiceNow HRSD and the core Human Capital Management (HCM) system (e.g., SAP SuccessFactors, Workday) to ensure accurate employee data synchronization and seamless process initiation.

    Configuring the Virtual Agent (Chatbot) and AI Search capabilities to provide instant, conversational responses to common employee questions, deflecting routine inquiries and freeing up HR staff for complex issues.

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